Audio Visual Technician Job at Saicon, Boston, MA

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  • Saicon
  • Boston, MA

Job Description

Job Title: On-Site Technical Support Technician

Location: Boston, MA(Contract)

About the Role

We’re looking for a skilled On-Site Technical Support Technician to join our IT Operations team and provide exceptional end-user and audio-visual (AV) support. In this role, you’ll ensure smooth day-to-day technology operations, support high-profile meetings, and deliver outstanding customer service to internal stakeholders.

Key Responsibilities

  • Provide on-site technical support for PCs, Macs, and mobile devices
  • Configure and troubleshoot Microsoft Teams Rooms , Surface Hubs , and Crestron systems
  • Support AV systems including Condeco, Barco ClickShare, Pano, Polycom, Cisco , and related hardware (speakers, cameras, monitors)
  • Manage tickets through ServiceNow and ensure timely resolution within SLA
  • Handle printer setup, configuration, and troubleshooting
  • Maintain asset inventory and coordinate shipping/receiving of equipment
  • Offer VIP/white-glove support for executives and special events
  • Collaborate with network operations teams for remote-hands assistance

What We’re Looking For

  • 2+ years of on-site IT or desktop support experience (corporate environment preferred)
  • Strong experience in AV technology (Teams Rooms, Surface Hub, Crestron, etc.)
  • Proficiency with Windows, macOS, and Microsoft 365 applications
  • Excellent customer service, communication, and troubleshooting skills
  • Organized, proactive, and able to manage multiple priorities
  • Willingness to travel occasionally and support after-hours events if needed

Job Tags

Contract work, Remote work,

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