Job Description

About FAC Services

Want to build your career helping those who build the world?

At FAC Services, we handle the business side so architecture, engineering, and construction firms can focus on shaping the future. Our trusted, high-quality solutions empower our partners, and our people, to achieve excellence with integrity, precision, and a personal touch.

Job Purpose

The Corporate Travel Manager is responsible for overseeing and optimizing the company's travel program. This role ensures compliance with travel policies, manages vendor relationships, negotiates contracts, and monitors travel expenses to achieve cost efficiency and employee satisfaction. The manager leads the travel team and provides strategic direction for all corporate travel activities.

Primary Responsibilities:

• Resolve complex travel issues and manage escalations effectively.
• Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.
• Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate employees.
• Develop, implement, and maintain corporate travel policies and procedures.
• Negotiate contracts with airlines, hotels, and travel service providers to secure favorable terms.
• Monitor travel spend, analyze trends, and prepare detailed reports for senior leadership.
• Ensure compliance with duty-of-care obligations and risk management protocols.
• Collaborate with finance and HR departments to align travel programs with organizational goals.
• Lead and manage the corporate travel team, including performance evaluations and professional development.
• Obtains approval from leadership for travel requests and expenses that exceed established limits.
• Advises travelers and assists with any need for specialized travel documents such as visas or passports.
• Monitors and facilitates the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs.
• Processes reimbursements for travel expenses.
• Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

Education and Experience:

• Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum of 5 years of experience in corporate travel management, including leadership responsibilities.
• Strong negotiation skills and experience managing vendor relationships.
• Proficiency in travel management software and reporting tools.
• Excellent communication, organizational, and problem-solving skills.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills, with the ability to interact professionally at all levels of the organization.
• Strong analytical, critical thinking, and problem-solving abilities.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Customer-service mindset with the ability to work collaboratively and independently.
• Adaptability and comfort working in a dynamic, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to learn new systems quickly.

Working Conditions and Physical Effort

• Work is typically performed in a hybrid office environment.
• Minimal physical effort and minimal exposure to physical risk.

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