Job Description

General Summary:

Under limited supervision by the Location General Manager (LGM), the position is responsible for leading and developing a team of 10-15 cross functional associates to deliver a world class selling experience to CarMax customers. This manager stays actively involved in the sales process and creates a culture of learning by driving training to support the CarMax sales process. The manager will oversee a broad spectrum of store operating processes and procedures in an effort to exceed sales goals and achieve effective execution of CarMax policies.

Principle Duties and Responsibilities:

• Strategizes to achieve store’s budgets and performance metrics based on corporate business assumptions and LGM prescribed guidelines
• Proactively plans for the daily business based on volume and staffing. Executes plans to ensure associates have the tools and training required to deliver a simple and seamless process to the customer tailored to their needs
• Analyzes and presents store business results and reports them to the Location General Manager and supporting business managers as needed
• Actively monitors and adjusts staffing levels based on business needs and staffing model
• Opens and closes the store per schedule. Provides management coverage for the entire store
• Responsible for managing all aspects of key CarMax Business areas and operating procedures through execution of Area of Responsibility (AOR) duties, leading cross functional teams and problem solving opportunities
• Manages positive associate relations and associate development and role models successful behaviors to drive performance through timely and effective feedback including, but not limited to: Individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
• Resolves associate issues in a timely manner and takes appropriate partners
• Interviews, hires, trains and promotes associates to support store operations and company growth
• Leads training and development activities across business areas, including sales, service operations, merchandising and business operations, to positively impact the customer experience, maximize execution and minimize risk
• Partners with and develops associates to resolve customer issues
• Obtains and responds to customer feedback by directly interacting with customers, internal staff, written surveys as needed
• Partners with appropriate departments and regional team members as needed
• Ensures team adheres to asset protection and risk management processes and procedures. Researches and approves transactions that are identified as exceptions to normal business conditions
• Executes AOR responsibilities according to company guidelines and checklists
• Manages cash and other payment procedures and paperwork processes associated with the sale, wholesale, service and purchase of vehicles
• Identifies and raises awareness of opportunities to reduce waste; analyzes and identifies process improvements
• Adheres to all CarMax policies and procedures including, but not limited to risk management, loss prevention, standards of professional appearance and proper recording of time
• Performs duties and tasks while reporting to the Location General Manager § Displays financial responsibility through P&L management
• Uses all CarMax software and media effectively
• Complies with all local, state and federal regulations
• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.

Work requires ability to:

• Partner with others when facing complex problems
• Prioritize competing responsibilities appropriately
• Multi-task, organize work and manage time well
• Model and encourage exceptional team behaviors
• Speak, listen and write effectively in dealing with associates and customers
• Ability to make independent judgments regarding critical business decisions
• Complete CarMax provided training as required

Working Conditions:

• Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• Requires walking or standing for an extended periods of time.
• Wears CarMax clothing (acquired through company) at all times working in the store.
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

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