Job Description

Full-time | On-site in NYC or Palo Alto

We’re building the future of enterprise AI—and we’re looking for our first US GTM Operations Manager to build and scale the operational foundation of our go-to-market team.

🚀 About Whale

Whale is a global enterprise AI company that powers the operational transformation of the world's most important consumer businesses. Our technology enables organizations to integrate intelligence, operations, and customer understanding at unprecedented scale.

With over 500 enterprises worldwide leveraging Whale’s AI solutions, we process millions of data-driven interactions daily, enabling businesses to turn insights into action.

Whale has successfully completed a Series C round in 2025, raising a total of over USD 60 million, backed by Temasek, BOSCH Ventures, Linear Capital, MTR Lab, Singtel Innov8, MDI Ventures, and Gentree Fund.

🔗 More: whale.sg

🧩 About the Role

As our first GTM Operations Manager in US, you will be a foundational member of Whale Future Inc. You’ll work closely with the Global CEO to design and optimize sales processes, tools, and analytics—building the backbone of our US GTM motion.

This is a highly visible role where you’ll bring structure and rigor to execution, ensure the team has the right insights to make decisions, and scale operational excellence as we expand.

What You’ll Do

• GTM process & infrastructure : Design, implement, and optimize end-to-end GTM processes across Sales, Marketing, and Customer Success.
• Data & reporting : Develop dashboards, metrics, and forecasts to track pipeline health, revenue performance, and quota attainment.
• CRM & tools management : Own Salesforce (or other CRM systems), ensure data accuracy, and drive adoption of GTM tech stack.
• Market & revenue insights : Support leadership with research, trend analysis, and revenue planning to inform strategy.
• Cross-functional collaboration : Partner with Marketing, Customer Success, and Finance to align campaigns, pipeline, and revenue recognition.
• Enablement support : Provide GTM teams with playbooks, training resources, and performance insights to improve productivity.

🎯 You Might Be a Fit If You…

• 3+ years of experience in Sales Operations, Revenue Operations, or GTM Operations in a B2B SaaS/technology company.
• Strong proficiency with CRM tools and sales analytics platforms.
• Highly analytical with the ability to turn data into insights and recommendations.
• Experience designing and scaling GTM processes in a fast-growth, early-stage environment.
• Excellent organizational, problem-solving, and communication skills.
• Comfortable working in a lean, fast-moving team and building from 0→1.

If you’re passionate about building the operational foundation for a high-performing GTM organization, and excited to shape the future of enterprise AI, we’d love to hear from you.

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