Job Description

Position Title: Interface Support Analyst

Location: Columbia, MD or Remote

The Interface Support Analyst will provide support to internal and external customers, functioning as the first level of support for interface requests. At a high level, the role will be responsible for data feed alert management, facilitating communication with clients and vendors, and troubleshooting issues. The Interface Support Analyst will assist on ad-hoc requests from customers and work to provide resolutions in an efficient, timely manner.

Essential Duties and Responsibilities :

Include the following. Other duties may be assigned.

• Maintain operational status of production data feeds and systems
• Manage incoming inquiries on existing data feeds by answering questions, troubleshooting, and resolving open issues
• Formulate well documented descriptions of issues requiring code modifications and help to coordinate resolution of issues
• Improve resolution times and technical understanding by proactively researching and contributing to knowledge base
• Actively identify areas of improvement and follow through to completion of enhancement
• Manage data feed alerting, automate process, and continually build a customer technical contact list
• Assist QA with reviewing test interfaces and ensuring appropriate quality of downstream systems
• Daily and weekly on-call responsibilities

Qualifications :

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Outstanding communication, organizational and interpersonal skills with both a technical and non-technical audience. Customer Service focused
• Strong understanding and knowledge of Healthcare standards such as HL7 V2 messages, HL7 CCDA, HL7 FHIR, and IHE ITI transactions
• Ability to evaluate and solve complex problems and issues
• Ability to work with many different stakeholders and subject matter experts from different backgrounds (clinical, business, technical)
• Take pride in delivering quality data that meets the client and end-user’s needs
• Demonstrated ability to work well on a diverse team
• Knowledge of network connectivity and security principles (VPN, whitelisting, certificates, etc.) preferred

Experience and/or Education Requirements :

• Bachelor’s or Master’s degree required in computer science or information systems
• 1 – 3 years of healthcare IT experience preferred, or equivalent
• Experience with JavaScript, XML, Mirth Connect, HL7 Interfaces, and FHIR resources, preferred
• Understanding of Healthcare Integrations via experience or education, preferred
• Experience with Microsoft Office, especially Excel

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status

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