Job Description

The Keyholder will support the Store Manager in overseeing store profitability and all day-to-day business operations. You will be responsible for providing exceptional customer service and creating a positive experience for our guests. You are an ambassador of the American Threads brand who exemplifies our core values and will drive growth and awareness for the brand in your area.

Operations Accountability:

• Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
• Oversees American Threads loss prevention policies and procedures are being executed.
• Ensures the adherence to American Threads policies and the safety of store associates and customers.

Customer Experience/Sales Accountability:

• Helps to create a warm, inviting environment for all guests by consistently having a positive and encouraging attitude while working on the sales floor.
• Utilizes product knowledge to help meet any needs of the guests.
• Supports the Store Manager in overseeing the financial health of their store, consistently works to drive revenue and exceed goals by implementing American Threads customer servicing policies, acting as a Fashion Stylist with our customers, and creating a memorable store experience.
• Utilizes sales reports on POS to track and analyze business.
• Deliver personalized, elevated styling sessions as a trusted style authority.
• Lead fitting room conversion through thoughtful reapproaches, outfit building, and tailored product suggestions.

Skills:

• High school diploma or equivalent
• Minimum 1 year experience in specialty management within a "like brand" environment
• Knowledge of POS systems
• Oral and written communication skills
• Interpersonal skills
• Ability to thrive in a fast paced, multi-tasking environment with shifting priorities
• Attention to detail with a strong ability to prioritize and execute tasks effectively and efficiently
• Strong leadership capabilities and team building skills
• Understanding and knowledge of current fashion trends preferred
• Flexible schedule with ability to work weekends, nights and holidays
• Must be 18 years of age or older

Physical Requirements:

• Position involves continuous talking and walking for at least three consecutive hours. Must be able to stand for up to 8 hours during the day.
• Position will involve stooping, kneeling, and crouching.
• Comfortable climbing a ladder.
• Ability to lift up to 50 lbs.

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