Job Description

What This Position is All About

Under the direction of the Client Development Manager, the Selling Manager will be responsible for maintaining selling floor service and standards to drive sales and customer experience. The Selling Manager will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.

Who You Are:

• Possess strong interpersonal and collaboration skills
• Able to work in a fast paced environment where no one day is the same
• Inspire others through thoughtful leadership
• Able to strategically come up with solutions based on research and critical thinking
• Drive positive outcomes through objectives and measures & monitors progress & results successfully
• Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions

You Also Have:

• Proficiency in utilizing available technology, including clienteling tools and social media (social selling), and MS Office is required
• Must be flexible in scheduling as the business needs require evening weekend and holiday schedules
• Management experience and a proven track record of success managing a selling workforce and achieving results
• Management experience within a Customer Service environment

As The Selling Manager, You Will:

• Coach and develop Style Advisors to build their personal brand as a fashion authority through proactive outreach including social media platforms and to broaden connections beyond client base
• Use social media to strengthen existing relationships and drive new client acquisition
• Coach Style Advisors to use clienteling tools to stay connected with the client and make targeted recommendations based on shopping history and preferences
• Manage on the floor to help resolve client issues and support the general running of the selling floor
• Ensure all clients are being helped and provided the highest level of customer service
• Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed
• Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
• Hire, train and onboard new selling associates and recruit and fill any open positions with a sense of urgency
• In partnership with the Client Development Manager address any performance concerns in a timely manner and coach accordingly to achieve maximum productivity
• Ad hoc responsibilities as needed

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

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