Technical Customer Service Representative Job at CornerStone Technology Talent Services, Irving, TX

MDlZakh3ZkpSeER1YnBGTVlaRGl6WVJlWHc9PQ==
  • CornerStone Technology Talent Services
  • Irving, TX

Job Description

Technical Customer Service Representative

Location: Irving, TX (100% onsite)

Type: Contract to Hire

We are seeking a Technical Customer Service Representative to support proprietary technology platforms and deliver an exceptional, white-glove customer experience. This role blends technical troubleshooting, customer support, and detailed review of home inspection data. You will help guide users through setup, connectivity, and product usage while ensuring accuracy and professionalism across every interaction.

Responsibilities

  • Conduct digital quality assurance on self-guided home inspections: review photos, validate details, and identify issues.
  • Guide customers through virtual or phone-based home inspections step-by-step.
  • Assist users with installation, setup, WiFi connection, app usage, and sensor connectivity.
  • Troubleshoot issues such as device pairing, alerts, and connectivity problems.
  • Document calls, resolutions, and inspection findings to support process and product improvements.
  • Make proactive outreach calls to improve product adoption and customer satisfaction.
  • Maintain clear, professional communication via phone, email, and text.

What We’re Looking For

  • High School Diploma or GED required; bachelor's degree preferred.
  • 1+ year of experience in technical support, help desk, call center, or field service.
  • Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart-home systems.
  • Strong communication skills and problem-solving ability.
  • High attention to detail and ability to thrive in a fast-paced environment.
  • Customer-first mindset, proactive attitude, and willingness to learn.
  • Ability to work onsite with flexibility across different shifts.

Why This Role Is Great

  • Collaborative, dynamic environment.
  • Opportunities for professional growth, including training and advancement into tech support, product specialist, or leadership roles.
  • Direct exposure to innovative technology and hands-on product improvement.

Job Tags

Contract work, Shift work,

Similar Jobs

Nicklaus Children's Health System

Child Life Specialist Job at Nicklaus Children's Health System

 ...surgical teachings, emotional support, developmentally appropriate play activities, distraction...  ...preceptor for practicum students and intern students once hours set by the Association...  ...employment Completion of Child Life internship following the Association of Child Life... 

University of Alaska Fairbanks

School of Nursing Student Lab Assistant Job at University of Alaska Fairbanks

 ...The School of Nursing is seeking applications for Student Lab Assistants. The schedule for this position is flexible, depending on the needs of the labs and the student workers class schedule. This is a part-time, temporary position, with up to 20 hours per week.... 

KPERS

Fraud Analyst Job at KPERS

 ...service? If so, KPERS would love to meet you. We're seeking a Fraud Analyst who is both analytical and people-focuseda...  ...to identify trends and reduce false positives. Documenting investigative work clearly and thoroughly, supporting transparency and audit... 

Savannah College of Art and Design

SCADamp Communications Coach Job at Savannah College of Art and Design

 ...As a communications coach for SCADamp, the university's professional presentation studio, you will prepare creatives to amplify their stories through verbal, visual, and interpersonal communication. To accomplish this, you will develop, promote, and conduct workshops,... 

Acton Academy Silicon Valley

Preschool Teacher Job at Acton Academy Silicon Valley

 ...doors will find a calling that will change the world. Acton Academy Silicon Valley is seeking a full-time Credentialed Preschool Teacher. We are looking for a curious and passionate individual ready to lead learners on their heros journey and guide them to explore,...